01
Tell us about your trip
A few simple questions about your route and what happened. No booking reference or personal details needed.
A CLEARER WAY FORWARD
Your flight changed.
Your rights didn’t.
Delays happen. Being left in the dark shouldn’t.
Understand your passenger rights and find your next step — without the legal jargon.
Let’s check your rights Always free.
Always your choice.
Always your choice.
Independent guidance. No sign-up. No pressure.
51°28′ N 00°27′ W
A BETTER OUTLOOK
From disruption.
To direction.
KNOW WHAT MAY APPLY
Up to €600
per passenger, in qualifying cases YOUR JOURNEY. YOUR RIGHTS.
LET’S START WITH YOUR TRIP
What happened to your flight?
No personal details. Your answers stay in your browser. A first look at your rights, not a legal decision.
A LITTLE CLARITY GOES A LONG WAY
Less confusion.
More forward.
You don’t need to be an expert.
You just need a place to start.
02
Understand what may apply
Get a first look at the rules, possible compensation, and the details worth checking for your situation.
03
Choose your next move
Claim directly with the airline, use our free letter template, or explore optional help. You stay in control.
IT’S WORTH KNOWING
A delay can cost you.
Know what you
could be owed.
For qualifying EU261 claims, reference amounts depend on the flight distance — not the price of your ticket.
Understand the amounts€250
Up to 1,500 km
A shorter hop.€400
1,500–3,500 km
A little further.€600
Over 3,500 km
The long journey.Reference amounts, not a payout promise. Long flights wholly within the EU use the €400 band; reductions and exceptions may apply. UK261 has separate GBP amounts. Route, cause, arrival delay and other facts matter.
FIND YOUR WAY THROUGH
Different disruption.
Same right to clarity.
A delayed flight
When a late arrival could mean more than a missed plan.
Know your rightsA cancelled flight
Refund, rerouting, compensation. Know the difference.
Know your rightsA missed connection
One journey, more than one flight. Here’s what matters.
Know your rightsDenied boarding
A confirmed ticket, but no seat. Understand your options.
Know your rightsYour words. A stronger starting point.
Use our free claim-letter builder to contact the airline yourself.
ON YOUR SIDE. NOT IN YOUR WAY.
Good guidance doesn’t
come with strings attached.
No inflated promises. No made-up success rates. Just straightforward information to help you make your own decision.
Get to know DelayPayoutsIndependent by design
Not an airline, a regulator, or a law firm.
Privacy comes first
No account. No personal details for a check.
Your claim. Your choice.
Claiming directly is always an option.
BEFORE YOU ASK
A few things
worth knowing.
Clear answers to the questions
we’d be asking, too.
Is the flight rights check really free?
Yes. The checker, guides and claim-letter builder are free to use. There’s no account to create and no obligation to use a claims company.
Does a three-hour delay guarantee compensation?
No. Arrival delay is only part of the picture. Your route, operating airline, the cause of the disruption and other circumstances affect whether compensation may be due.
Do I have to use a claims company?
No. You can contact the airline directly and keep control of the process. A claims company is optional and may charge a fee or retain part of any compensation. Read its terms before deciding.
What if the disruption was outside the airline’s control?
Extraordinary circumstances can affect compensation, but separate rights to care, refunds or rerouting may still apply. Ask the airline for its explanation and check the official guidance.
Will you look up my flight or submit a claim?
No. This is a self-reported educational check, not a live flight-data service. We don’t verify airline records or submit claims. The letter builder creates a draft for you to review and send yourself.
YOUR NEXT STEP STARTS HERE
Let’s put you back in the know.
A few questions. A clearer picture. Your move.